Helsinki Living Lab

Future Innovation Environment

User-driven Model

The classic view of manufacturing and service businesses was as processes controlled by a management. The management had to be at least as complex as the process it controlled. In the new knowledge economy, the business process has become non-linear and more complex. Adding more complexity to management simply increases bureaucracy. More and more companies are passing over some control from management to the process – to empower people. Living Labs are about user empowerment.